Returns, Cancellation & Refunds

This policy sets out your cancellation and refund rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. It works alongside our Terms & Conditions and never reduces your statutory rights.

1. Digital downloads (music and software)

You normally have 14 days to cancel a distance purchase. However, at checkout you give express consent to immediate delivery of digital content and acknowledge that you lose the 14-day cancellation right once delivery has begun. Once your downloads are made available in My Library, the purchase of those digital items can no longer be cancelled under the 14-day rule.

If digital content is faulty — a corrupt file, a download that won't complete or unlock, content materially not as described — that is a separate statutory right which the waiver does not touch: contact support@ukunderground.com and we will repair, replace or refund.

2. Physical items (CDs, vinyl and other goods)

• 14 days to change your mind: you may cancel, without giving a reason, any time from placing the order up to 14 days after the day you (or your nominee) receive the goods.
• How to cancel: tell us by a clear statement — email support@ukunderground.com, use the contact form, or use the model cancellation form below. It is enough to send your cancellation before the 14 days expire.
• Returning the goods: send the goods back to our registered office address (above) within 14 days of telling us you cancel. You pay the direct cost of returning the goods.
• Your refund: we refund the price plus standard (cheapest offered) delivery charges within 14 days of receiving the goods back or of you providing proof of postage, whichever is earlier, using the same payment method. We may reduce the refund to reflect any diminished value caused by handling beyond what is needed to establish the nature, characteristics and functioning of the goods.

3. Faulty physical goods

Separate from the change-of-mind right: within 30 days of delivery you may reject faulty goods for a full refund. After 30 days you are entitled to a repair or replacement, and if that fails, a price reduction or final rejection. Return postage for faulty goods is on us.

4. Model cancellation form

5. Refund queries

Refunds are issued to the original PayPal payment. If a refund has not appeared within the timescales above, email support@ukunderground.com with your order reference.