Frequently Asked Questions

Most releases come as MP3, WAV, or a Both bundle that costs less than buying the two formats separately. Software titles are sold as a single plugin download.

MP3 is a smaller compressed file that plays on everything - great for practice and streaming. WAV is uncompressed, full studio quality and larger - the best choice for club systems, DJing and production.

For club and festival systems we recommend WAV (or the Both bundle). MP3 is perfectly fine for home practice, radio and streaming where file size matters more than headroom.

Prices are shown in GBP, EUR or USD based on your location, and you can switch currency from the selector in the top bar. The price you see is the price you pay; any EU VAT is handled automatically at checkout.

Payment is handled securely by PayPal. You can pay by credit or debit card through PayPal without a PayPal account. We never see or store your card details.

You can check out without one, but a free account gives you My Library - where you re-download purchases and get plugin activation codes. Register with the same email you pay with so purchases land in your library. The free download needs no account.

Log in and open My Library. Use the same email you paid with so your purchases appear.

Almost always it is because the account email differs from the checkout email. Register or log in with the email you paid with. If it still is not there, contact support and we will link it up.

Each item in My Library shows how many downloads remain. If you run low, use Recharge downloads on that item, or contact support for a reset - your purchase never expires.

Music arrives as a ZIP containing the tracks in your chosen format (MP3 or WAV). Unzip it on a computer to get the individual audio files.

You can, but a computer is best for large WAV bundles - some mobile browsers struggle to unzip big files. If a mobile download fails, try again on a laptop or desktop.

If you bought MP3 only, you can add the WAV version for the difference in price rather than paying for both formats separately. You will see the option next to that item in My Library.

Our software titles are macOS audio plugins in AU and VST3 formats - you load them inside your DAW (Logic, Ableton, etc.).

Download it from My Library, then load it in your DAW. Open the plugin's License menu and enter your account email plus the activation code shown next to the product in My Library.

Yes - activate it on your machines and deactivate to move it to another. The exact terms are in the Software EULA.

Updates within your licensed version are free. See the Software EULA for the full licence terms.

An account gives you your library, re-downloads, plugin activation codes, support messaging and the ability to review albums you own. It is free and takes under a minute.

Use the Forgot password link on the login screen. If a reset email does not arrive, check spam or contact support.

Open My Library and go to Account settings. You can update your details and turn the mailing list on or off at any time.

Yes. In Account settings you can Download my data (GDPR export) or Delete account. See our Privacy policy for how we handle your information.

Downloads are delivered instantly, so once you start a download the statutory cancellation right no longer applies. But if a file is faulty, the wrong item, or will not download, we will always put it right - just contact support. Full details are on our Returns & Cancellation page.

Get in touch before downloading if you can - contact support and we will help sort out the right item.

The store is mainly digital. Where a physical item is offered, some destinations are restricted - for example we cannot currently ship physical goods to the EU or Northern Ireland. Any restrictions are shown at checkout and in our Terms.

Message us from My Library > Support, use the Contact page, or email support@ukunderground.com. We usually reply within 2 working days.

Yes - you can review any album you own from My Library. Approved reviews can earn you a discount code as a thank you.

Personal DJ use is fine. Commercial, sync, broadcast or bootleg/remix use needs separate clearance - get in touch and see our Copyright policy.

Payments run through PayPal and we do not store card details. How we handle your data is set out in our Privacy policy and Cookies policy.